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Where is My Stuff?

Where is my Prepaid Flyway Quilt?

Updated 2/13/2025


What is my order status?

To check the status of your order, simply log in to CottonCuts.com.  Click on the order number you are seeking to check the status.


Shipped:  Good news! Your order is on its way. Please allow up to 14 days for delivery as some packages enjoy the scenic route on their way to you.


Awaiting fulfillment:  Your order is in the queue to be fulfilled. Orders are fulfilled based on what goodies you ordered (see below).

 

On Hold:  Your order will be shipped at a later date as it most likely includes a preordered item. These are typically border kits and backing kits, which ship at the end of the 10 month Puzzle Mystery Quilt program.


Completed:  Your order was either a digital product or we combined shipments with another order.


My order hasn’t shipped. When will it be fulfilled?

If your order includes a membership item(Classic Box, Puzzle Mystery Quilt Clue*, etc), these will be shipped on the set ship date of the program. See below for reference.


If your order includes a one-time item (fabric, notions, etc.) AND a membership item, it will be combined and shipped on the set ship date of the program. See below for reference.

 

If your order has one-time products only, orders are fulfilled every weekday. Please allow a few days (2-3) for fulfillment during periods of high volume.


*Note: Clue 1 for the Puzzle Mystery Quilt is our highest volume period. Our production team
cuts, assembles and packages Clues for both monthly and prepaid members (all 10 fabric
Clues) for thousands of detectives each program. The team moves through each size and
colorway at a time for efficiency and accuracy. Please allow extra time for delivery.


My order says shipped...

But there isn’t a tracking number?  This order was shipped via USPS First Class mail and doesn’t have a tracking number to allow for expedience in delivery. Please allow 14 days for delivery.

 

But the tracking number shows that it hasn’t been scanned?  There are a few reasons why; either our mail person hasn’t picked up the shipments for that day, they weren't scanned when they were received, or the label was pre-printed in preparation for shipment (i.e., monthly program orders).


Still have questions?
Contact us at help@cottoncuts.com and we’ll be happy to help!