Looking for a great place to work? Join our growing team!!
We offer a flexible work environment, friendly atmosphere and an engaged team helping our company grow.
Cotton Cuts has an immediate openings for all of the following positions.
Flexibility is key to our team! Be part of something exciting!
Member Care Specialist( Part-Time, 15–20 hours / week, Hybrid)
Cotton Cuts is a fast-growing, woman-owned ecommerce subscription company based in Chesterfield, MO, delivering quilting inspiration to our members every month. We are service first, product second and our Member Care team lives that philosophy every day.
The Role
We're looking for a Member Care Specialist to be the go-to problem solver for our most complex member issues. You'll work alongside our virtual Member Care team member, picking up escalations they can't resolve on the front line, and you'll partner directly with our Production and Marketing teams to get to the root of an issue and make it right, not just for one member, but for every member after them.
What You'll Do
• Serve as the escalation point for complex member issues that go beyond first-line resolution, working in tandem with our virtual Member Care team member to triage and resolve.
• Professionally, patiently, and diligently work with members to resolve questions, comments, and concerns. We live, eat, and breathe “making it right.”
• Partner with the Production team to investigate and resolve issues tied to fulfillment, fabric, or shipment quality.
• Partner with the Marketing team to flag member feedback trends and resolve issues stemming from promotions, campaigns, or the website experience.
• Maintain accurate, clear account and case notes for the production and virtual care team, ensuring consistency and continuity across every touchpoint.
• Identify patterns in complex or recurring issues and recommend process, system, or policy improvements to prevent them from happening again.
• Make recommendations for improvements to systems and software (automated responses, filtering, segmentation) to help streamline our processes.
• Other duties as they arise. We're growing fast, and so are our needs!
Qualifications
• Willingness to learn and contribute to the growth of a woman-owned ecommerce business.
• Experience handling escalated or complex customer service issues, ideally in ecommerce or subscription services.
• Comfortable coordinating across teams (production, marketing) to fully resolve an issue, not just address the symptom.
• High attention to detail and care in delivering a branded member experience.
• Proven time management skills and the flexibility to take on new initiatives and improvement efforts.
• Ability to sustain high levels of performance in a constantly changing, fast-paced environment.
• Experience with customer service and CRM software (Zendesk, Mailchimp) is a plus — training provided for the right candidate.
The Details
This is a part-time role (15–20 hours/week) with a hybrid arrangement — a mix of onsite time at our Chesterfield HQ and remote flexibility. Hours can flex based upon deliverables. No two days are ever the same for us.
Fabric Enthusiast (Full and Part Time, In Person)
This position is the backbone of Cotton Cuts. We are seeking full time help for our global company to help with our weekly shipments. Our workforce is diverse and has a home for everyone. We are based out of the Chesterfield Mall and look forward to talking with you.
The Fabric Enthusiast will be asked to efficiently and independently perform the duties and responsibilities for this role as outlined below:
- Work with the team to cut, package and ship 5,000+ shipments a month, consisting of fabric, notions, instructions and other miscellaneous items. This will include use of a rotary cutter, die cutters, rulers, and assembly stations. All training will be provided.
- Creatively solve problems as they arise and brainstorm with the team to continue to improve our service and delivery.
- Other jobs as they pop up and fit with candidate’s skills. We are rapidly growing and so are our needs!
Qualifications
- High School Diploma
- Willingness to learn and contribute to the growth of a woman owned e-commerce business.
- High attention to detail and care in delivering a branded customer experience.
- Proven time management skills and ability to be flexible to take on new initiatives and improvement efforts.
- Ability to sustain high levels of performance in a constantly changing environment.
- You must comfortable lifting up to 25 pounds and standing for an extended duration.
No two days are ever the same for us.
This position will be located onsite at our Chesterfield Headquarters.
Office Manager (Flexible, 20 - 40 hours / week)
Job Summary
Cotton Cuts is a fast-growing, woman-owned ecommerce subscription company delivering quilting inspiration to members across the country. We are looking for an Office Manager to serve as the operational heartbeat of our Chesterfield headquarters — the person who ensures everyone has what they need, when they need it. If you thrive in a fast-paced environment, love systems and organization, and communicate with professionalism at every turn, we want to talk with you.
Responsibilities
• Serve as the primary point of coordination between suppliers, members, and the production team
• Manage day-to-day office operations: supply ordering, vendor management, and facilities oversight
• Support the CEO and leadership team with scheduling, correspondence, and project tracking
• Maintain and optimize web-based tools and platforms (CRM, project management, ecommerce systems)
• Manage professional communications in alignment with our brand standards
• Develop and maintain SOPs to ensure consistency and operational efficiency
• Support new team member onboarding logistics
• Identify and resolve operational issues proactively
• Assist with ad hoc projects as needed — we are growing fast!
Requirements
• 2+ years of experience in office management, operations, or executive support
• Proficiency with web-based software platforms; quick learner of new systems
• Excellent written and verbal communication skills
• High attention to detail and strong organizational skills
• Ability to manage multiple priorities in a dynamic, deadline-driven environment
• Professional, positive, and dependable — always
Preferred Qualifications
• Experience with ecommerce, subscription, or retail operations
• Familiarity with platforms such as BigCommerce, Mailchimp, Zendesk, or similar tools
• Experience supporting a CEO or senior leadership team
What We Offer
• A meaningful role with real impact at a growing, mission-driven company
• Flexible, deliverables-based work environment
• Hybrid schedule — primarily on-site in Chesterfield with remote flexibility
• A tight-knit, high-performing team that genuinely cares about each other and the members we serve
Marketing Director (Flexible)
Are you a skilled marketing professional who stepped away for a season — for family, for caregiving, for life — and are now ready to bring your experience back to a team that genuinely values flexibility? At Cotton Cuts, we believe great talent doesn't have an expiration date. We are built around deliverables, not desk time.
About Cotton Cuts
Cotton Cuts is an ecommerce subscription company based in Chesterfield, MO. We are a woman-owned business on an ambitious growth path, powered by a small, high-performing team that prioritizes results over rigid schedules. We believe in the right people for the right seats — and we know the right person for this seat might look different than a traditional hire.
What You'll Do
• Lead all multi-platform marketing efforts across digital and print channels
• Manage all marketing project strategy from ideation through execution
• Oversee all paid advertising — both print and digital
• Drive paid social strategy and execution across Meta (Facebook & Instagram), TikTok, Pinterest, and Reddit
• Analyze platform performance, identify growth opportunities, and implement improvements
• Manage and grow our affiliate and ambassador programs
• Collaborate with the CEO to translate company vision into marketing strategy
• Own the Cost of Customer Acquisition and hold partners accountable for performance
• Champion the Cotton Cuts brand across all member touchpoints
• Set your own cadence and schedule around what works for you and the team's deliverables
• Collaborate closely with the CEO and lean on your existing expertise — no need to start from zero
Is This You?
• You have strong marketing instincts earned through real experience, even if some of it was a few years ago
• You are excited to re-engage professionally in a role that respects your life outside work
• You are self-directed and comfortable working with autonomy once you understand the goals
• You care deeply about doing excellent, polished work — even if the hours aren't traditional
• You are a team player whose first question is 'How can I help?' and whose second is 'How can we do this better?'
Qualifications
• Demonstrated experience leading multi-platform digital marketing campaigns
• Hands-on knowledge of Meta Ads Manager, TikTok Ads, Pinterest Ads, and Reddit Ads
• Strong analytical skills — you love data and use it to make decisions
• Ability to work independently and take ownership of outcomes
• Experience in ecommerce or subscription-based businesses preferred
• Prior marketing experience at any level — we care about skills, not recency of employment
• Ability to commit to consistent availability around agreed-upon deliverables
• Comfort learning new tools and platforms (training and support provided)
Our Commitment to You
This position is scoped around your deliverables, not your hours. Whether you need part-time work while managing family responsibilities, school schedules, or simply prefer a non-traditional arrangement — we are open to building this role around the right person. Remote and hybrid options are available.
No two days are ever the same for us. But every day, we show up for our members — and for each other.
Digital Marketing Associate / Content Specialist (Part Time - 15-20 hours / week)
This is the boots-on-the-ground creative role at Cotton Cuts — the person who brings our social media calendar to life, day in and day out. If you love dreaming up scroll-stopping content, then actually making it and getting it posted (not just talking about it), we want to meet you. We are based out of Chesterfield, MO and look forward to talking with you.
What You'll Do
• Create and publish content across our social platforms (Facebook, Instagram, TikTok, Pinterest, YouTube) according to our monthly social media content calendar.
• Brainstorm and pitch fresh content ideas — photo, video, and copy — that reflect the Cotton Cuts brand voice and keep our community engaged.
• Shoot, edit, and post short-form video and photo content, adapting formats to fit each platform.
• Write engaging captions and calendar copy that sound like Cotton Cuts — friendly, warm, and member-first.
• Monitor comments and engagement, responding or flagging as needed to keep the community active and cared for.
• Track basic post-level performance (likes, saves, shares, reach) and use what's working to inform future content.
• Assist with uploading web content to galleries and supporting blog content as it relates to social storytelling.
• Creatively solve problems as they arise and brainstorm with the team to continue improving our content and delivery.
• Other jobs as they pop up and fit with candidate’s skills. We are rapidly growing and so are our needs!
Qualifications
• Willingness to learn and contribute to the growth of a woman-owned e-commerce business.
• A genuine creative streak — you notice good content when you see it and have ideas of your own.
• Hands-on comfort with Facebook, Instagram, TikTok, Pinterest, and YouTube, including native content creation and basic editing tools (e.g., CapCut, Canva, Reels/TikTok editor).
• High attention to detail and care in delivering a branded customer experience.
• Proven time management skills and ability to be flexible to take on new initiatives and improvement efforts.
• Ability to sustain high levels of performance in a constantly changing environment.
• Comfortable working independently once trained — this role owns getting content out the door on schedule.
• While this position is currently scoped as part-time, it is expected the role could expand over time as our company continues unparalleled growth.
The Details
No two days are ever the same for us. This position is hybrid — a mix of onsite collaboration at our Chesterfield Headquarters and remote flexibility — with hours set around content deliverables and the posting calendar.
About Cotton Cuts
Cotton Cuts is a woman owned, ecommerce subscription business headquartered in Chesterfield, MO. Our team delivers over 5,000 bundles of fabric to over 15 countries around the world, every month. We pride ourselves on continuous improvement and continuous learning. We are constantly evolving to meet the ever changing needs of our members.
Cotton Cuts is:
- A service first, a product second
- Best in class customer service
- Always improving
- Fun - we enjoy what we do
- Mission Focused - we give back
- One company, growing together
Want to be part of one of the fastest growing startups in St. Louis? Look no further.
CC is an EEOC employer
Cotton Cuts is an equal opportunity employer. All applicants for employment will be considered without regard to race, religion, color, sex, age, national origin, disability, genetic makeup, veteran status, or any other protected category in the state where you are applying. This application will remain active for 30 days after submission. After that time, you must renew your application to be reconsidered for employment.