About Cotton Cuts
Who and what is Cotton Cuts?
We love fabric and the idea of fabric delivered to our doors every month (more time for sewing)! While there are other "of the month" clubs out there, many of them provide duplicate notions, fabrics we're not interested in, or patterns that are not inspiring or challenging. Many fat quarter clubs send the same colorway or fabric designer every month. We wanted variety and inspiration.
Surely there had to be a better way!
Introducing Cotton Cuts - a team of enthusiasts located in St. Louis, Missouri. We are passionate about all things fabric and want to share our love with our fellow quilting community. You get the power of choice while still having an inspiring surprise specifically selected for you. We strive to delight you with inspiration to tickle your inner quilter and will do everything we can to exceed your expectations.
What brands of fabrics do you include in each package?
We are always on the look out for great fabrics to bring our members. We search both domestically in the US as well as abroad in places like Japan, Australia, the UK and Europe. We select these fabrics from today’s top manufacturers like Free Spirit, Penny Rose, Henry Glass, Michael Miller, Dear Stella, Riley Blake, RJR, Cotton + Steel, Rifle Paper Company and Art Gallery Fabrics. However, we lookout for new releases to include in our packages as well. If you have a favorite manufacturer, designer or print that you love, please let us know! Simply contact us or send an e-mail to email@example.com.
Can I suggest cool fabrics, designers, or products?
Of course! We'd love to hear about them! For suggestions on products you would like to see in a future package, contact us. Or if you’re an independent pattern or fabric designer, please let us know as well!
How can I give feedback?
As a startup business, we always encourage feedback from our customers. Constructive feedback or tips to improve our service are strongly encouraged. If we have missed the mark or you just want to tell us how awesome we are, feel free to contact us.
Is there a way to see the contents of my package before I buy?
Although we are all used to seeing what we buy before we buy, there is an exception to be made with the surprise and inspiration we deliver every month. At Cotton Cuts, we covet the surprise and delight you will feel when you receive new and fresh fabrics.
When can I expect my Cotton Cuts package to arrive?
It takes about 5-7 business days for your package to arrive in the United States. It can take a little longer to APO addresses (an additional 7 days, and thank you for your service!) and longer for international addresses (2-3 weeks).
How do you ship and where do you deliver?
Shipping goes through the US Postal Service Mail Service, which delivers to all 50 states (including Alaska and Hawaii), territories and APO addresses. International packages are shipped via USPS First Class International and take approximately 2-3 weeks to arrive.
Can I shop at Cotton Cuts even if I do not subscribe?
Absolutely! Our shop carries fabric, patterns and collectible block pattern cards. We have limited inventory of many of these items, so please check back early and often!
I moved or am planning to move. Can I easily change my shipping address?
What forms of payment can I use?
We use Authorize.net for our payment processing and securely accept all major credit cards. Unfortunately, we do not accept checks, money orders or cash for membership.
How do I update my credit card information?
Simply login to your Cotton Cuts account. You can update your payment information in the "Credit Card" box at the bottom of the page.
Does Cotton Cuts store my credit card information?
This information is not retained with Cotton Cuts. Our certified payment processor, Authorize.net, handles all credit card processing.
How do I cancel my membership?
Simply login to your Cotton Cuts account and cancel your membership from the member profile page. All cancellations are effective immediately; though keep in mind we might still owe you a package from a previous charge, depending on where you are in the monthly cycle. Additionally, if you have prepaid for a multi month bundle, we will continue to deliver on the packages purchased and will cancel your membership at the conclusion of your prepay window.
Are there any penalties for canceling my membership?
After cancelling, we will not charge you for any subsequent months, but you will receive a final Cotton Cuts package if you already paid for the month. There are no penalties for cancelling your membership, other than missing out on amazing fabric matched to your preferences!
Customer Service and Returns
How do I report an issue with my order?
Can I refund my order?
At this time we do not issue refunds unless your order is damaged, at which point we will issue full replacements at no cost to you. We do ask that you provide a photo of the damaged goods, so that we can relay that back to our fulfillment specialists.
PMQ Clue Replacement
If you have not received your clue after two (2) weeks, please reach out to our customer support team to receive a replacement clue at no charge. Limit 1 per member per PMQ. You can reach us by email, or phone, or fill out our Clue Support Form by clicking here and let us know that you need a replacement.